We appreciate your business and strive to provide quality products and a hassle-free order process. We hope that you are completely happy with your experience. If your items were damaged or you are not completely satisfied with your United Strands® purchase, we do offer exchanges. Please follow the steps below.
Please Note: Each of our products are made-to-order and we do not keep inventory. Exchanges for incorrect sizes will be accepted but additional shipping fees may apply.
Please email customer service at firstname.lastname@example.org within 7 days of receiving your order. Returned items must be in original form, and should be unworn and unwashed. If your product was damaged during shipment, please provide photos in the email so that we may rectify any issues.
United Strands® reserves the right to refuse a return if the items are not received in the condition outlined above. Customers are financially responsible for shipping the item back to us. United Strands® will not be held accountable for any lost packages.
Mail the package to:
19749 Dearborn St.
Chatsworth, CA 91311, USA
You will be contacted via email after your order has been received and reviewed by United Strands®, and you will be provided with shipping information for your new item.
Any further questions, please contact us.